Shipping Policy
Have a question about your order? Drop us a line with your order number in the subject line at hello@esuofficial.com
Once your order is placed, we’ll have it dispatched within 1-3 business days. Your order will then be delivered according to the below time-frames.
- Domestic (Australia) Standard Tracked: 3-6 business days
- Express Domestic (Australia): 1-5 business days
- International: varies depending on region, typically within 21 business days
While we do our best to have your order delivered within the listed timeframes above, we are not able to guarantee an exact delivery date. Couriers may, particularly during peak times, experience delays outside of our control. If your order is time sensitive, we recommend selecting express shipping.
The country you want to ship to isn't listed above? Send us a message on hello@esuofficial.com if you’re unsure and we’ll be there to help out!